Moving "IN" Check List

1. Check your Meter Readings

The previous tenants/inventory clerk should have taken a recording, but it is important that you check them yourselves and make a note of them. Normally, you will have a meter for gas, electricity and sometimes water.

2. Check and Return your Inventory

Within the 10 working days, we will provide you with an inventory which details the condition of the property and its contents; it is very important that you check this thoroughly and return it to us, as it will be compared against an inspection at the end of your tenancy. If for any reason there is anything you don't agree with on the inventory, then reply to our email with your comments and we will review it.

3. Cleanliness & maintenance

Although your property has been inspected and passed off by our clerk, if you feel that anything in your house needs our attention when you move in, please send pictures to our This email address is being protected from spambots. You need JavaScript enabled to view it. within 24 hours after you have moved in.

4. Get to know your Property

Stop cock for water: Usually under the sink. It's important to know where this is, in case there is a water leak anywhere in the house.
Gas shut off valve: Usually near the front door or in the ground floor front bedroom. Phone the National Gas Emergencies number on 0800 111 999 if needed.
Electricity fuse board: Normally near the front of the property. This is used to re-set any tripped switches.
Burglar alarm: If there is a security alarm, you should receive a code from us when you collect your keys.

5. Set up your Utilities

Vouch should of already contacted you but if not https://vch.store/waltonandhipkis to see offers they have got. When you move in: make sure you take a note of the gas and electric meter readings. Once you've got these, it's also very important that you let the supplier know.

6. Insurance

It is important that you insure all of your belongings from the first day you move into the property as they will not be covered under the landlord's policy. You can check the quotes for content insurance on a comparison website such as “Money Supermarket”.

Moving "OUT" Check List

The time to move out of your rental property is approaching fast. We would like to make your moving out as smooth as possible. In order to avoid any charges at the end of your tenancy, we have put together a checklist detailing all the things you need to do before you move out.

Returning Keys:

DEADLINE: All keys must be returned to our office NO LATER THAN 12:00 midday on the last day of your tenancy. IF OUT OF OFFICE HOURS: Leave them in a sealed envelope in the letterbox, marked with your FULL NAME (do not put the property address on the envelope).

Utilities:

We ask that you make sure your bills are paid up to date and that you email proof to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Ring your utility providers with your exit meter readings to get your final utility bills sent out.

Cleaning:

Tenants are responsible for returning the property in a clean condition. If the property is not left clean at the end of the tenancy, cleaning charges will be deducted from your Deposit. We can book a cleaning company for you if notified at least 2 weeks before move out.

Deposit Return:

If the property is left in a good condition, you will receive the Deposit Return within 14 days. If repairs or cleaning are required, the procedure may take up to 30 days.

Tenant Fee Act 2019

The only payments you can charge in connection with a tenancy are:

  • Rent
  • A refundable tenancy deposit
  • A refundable holding deposit (to reserve a property)
  • Payments to change the tenancy
  • Payment associated with early termination of the tenancy
  • Payments in respect of utilities, communication services, council tax and television licence
  • Default fee for late payment of rent and replacement of a lost key / security device

Maintenance

MANAGED ONLY

If you are one of our managed tenant’s and require maintenance

Request Maintenance

Contact Lettings

Hagley Office

01562 886688 (option 2)

Stourbridge Office

01384 392371 (option 2)

Kidderminster Office

01562 519777 (option 2)

Emergency Call Out

If you are one of our managed tenant’s and require an emergency call out please call 01562 519677

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